0800 Numbers: Working to Beat the new year’s Business Blues
The first month of the year can be a quiet month for the United Kingdom business community and the present economic slow down is likely to impact upon this further.
A lot of organisations are now looking at various cost effective means that they can optimise the number of enquiries they receive and which then, produce greater sales.
A very popular way of businesses reaching this goal is to offer their enquirers a completely free telephone call.
0800 numbers cost you nothing to call to call from a landline and many businesses that use them experience a vast increase in the quantity of enquiries they receive. In fact, research by the Institute of Direct Marketing has surmised that a business that uses an 0800 number can boost their amount of enquiries by in the area of 185%.
This is just one benefit that lots of UK organisations are gaining by applying 0800 numbers to their business.
Below are Seven more:
1. 0800 numbers are non-geographic – meaning they are not area specific like normal landline numbers. Ensuring, companies can attract a greater amount of business beyond of their physical area as they won’t be judged on their area.
2. Given the choice, 63% of people say that they would always call a freephone number first (Teleculture 2000).
3. The Henley Research Centre concluded that 68% of the public feel that organisations which offer 0800 numbers care more about their callers.
4. 0800 numbers, similar to all non-geographic telephone numbers, enable organisations to instantly tidy up their telephone systems with online call management features – such as welcome messages and call divert.
5. Online call statistics systems enable business owners/managers/marketers to evaluate the region of callers to their 0800 number, amount of missed calls and busy times in order to help with marketing/customer services and organising staffing more effectively.
6. Businesses can manage where they want to receive their calls (e.g. out of hours and in the case of a disaster). Their 0800 number can be redirected to any UK landline or mobile with Call divert features
7. All enquiries to 0800 numbers can be put in a queue when combined with online call queuing systems. allowing businesses to answer more enquiries and not loose potential business.
It seems evident that simply by providing a freephone telephone number, businesses can increase the amount of enquiries they receive, sort out their enquirers more efficiently, plan staffing effectively and stand out from their competitors – all areas that are crucial in business and vital for organisations to thrive in this time of financial uncertainty.
The most important resolution a business owner could make in this new year is to simply change there telephone number.
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